Customer Operations

Toll - Free: 888-739-3232 Direct: 612-435-9382

Customer support photo SPS Commerce’s Business-to-business integration experts make it easy to integrate SPS’ hosted EDI service's with your business and your trading partners. Whether you need to connect to a retail customer in the next state or a trusted third party, such as a 3PL, sourcing agent or freight forwarder across the globe, SPS Commerce has the technology and the experienced professionals you need.

As the leading Software-as-a-Service EDI service provider, SPS Commerce offers the following support options to every customer:

Named Account Managers

Every SPS customer is assigned a personal account manager. This individual assists you with all aspects of your decision including technical feasibility, pricing, and implementation. At SPS, we encourage our customers to contact their account manager at any time using their direct phone number and/or email address.

24x7 Online Operations

Online Knowledge Base
This searchable database is accessible 24/7 and includes the latest documentation, frequently asked questions, training, and more. All resources are written for the non-technical user.
Online Chat
Receive immediate answers to your questions about your outsourced service with online chat. A customer operations analyst is available at the click of a button directly from SPS’ hosted portal site.
Online Ticketing
Questions or comments can also be emailed to SPS. A named operations analyst will contact you to resolve your questions or to report progress until your issue is resolved. In addition, you can view the status of your ticket online at any time. SPS customers are never "in-the-dark" about their issues.

On-Going Call Center Operations

Once you are live on SPS’ outsourced EDI or other supply chain services, our commitment to customer service doesn't end. SPS offers a world-class call center with a team of operations analysts available to take your call Monday through Friday 7:00 AM - 7:00 PM Central.

Unmatched Technology

SPS Commerce's world-class data center ensures that your transactions happen quickly and reliably. SPS processes more than 3,000,000 transactions every month. With the highest level of reliability - 99.998 percent server availability - you'll know SPS Commerce will always be ready to serve your business.