http://www.spscommerce.com/news_events/podcasts.shtml en-us 2010 SPS Commerce SPS Commerce Podcasts SPS Commerce Web Team Podcasts of SPS Commerce Executives. SPS Commerce.com Podcasts SPS Commerce Web Team webmaster2@spscommerce.com On-demand, or Software-as-a-Service (SaaS), software companies need to keep their customers long-term to remain profitable. Unlike traditional software companies, SaaS companies must deliver high value services and customer support to continually earn their business. In this podcast, SPS Commerce’s CEO, Archie Black, shares his company’s commitment to customer satisfaction and its best practices and metrics it tracks to ensure high quality service to its users. Archie Black SPS Commerce CEO Best Practices in Customer Service On-demand, or Software-as-a-Service (SaaS), software companies need to keep their customers long-term to remain profitable. Unlike traditional software companies, SaaS companies must deliver high value services and customer support to continually earn their business. In this podcast, SPS Commerce’s CEO, Archie Black, shares his company’s commitment to customer satisfaction and its best practices and metrics it tracks to ensure high quality service to its users. http://www.spscommerce.com/news_events/Podcasts/SPS%20ARCHIE%20CUS%20SERV%20FINAL.mp3 Wed, 7 July 2010 13:00:00 CST 5:57 EDI,SaaS,HostedEDI,B2BIntegration Today’s manufacturers are looking inside their warehouses for new ways to create agility and provide value to the bottom line. Warehouse managers are tasked with complying with increasingly complex retail requirements for order fulfillment, including packing guidelines. In this podcast, Eric Chaffee, SPS Commerce’s Director of Product Management, discusses how suppliers are addressing these challenges, with streamlined order fulfillment processes for their retail customers and more efficient picking and packing operations. Mr. Chaffee also shares how organizations such as Roxbury Technologies are using SPS’ Scan and Pack service to achieve better results from their warehouse. Eric Chaffee SPS' Director of Product Management Delivering Warehouse Efficiency for Peak Performanc Today’s manufacturers are looking inside their warehouses for new ways to create agility and provide value to the bottom line. Warehouse managers are tasked with complying with increasingly complex retail requirements for order fulfillment, including packing guidelines. In this podcast, Eric Chaffee, SPS Commerce’s Director of Product Management, discusses how suppliers are addressing these challenges, with streamlined order fulfillment processes for their retail customers and more efficient picking and packing operations. Mr. Chaffee also shares how organizations such as Roxbury Technologies are using SPS’ Scan and Pack service to achieve better results from their warehouse. http://www.spscommerce.com/news_events/Podcasts/SPS%20Warehousing%20Podcast_5.26.10.mp3 Mon, 7 June 2010 13:00:00 CST 7:21 EDI,SaaS,HostedEDI,B2BIntegration Vendor scorecarding is becoming more prevalent in today’s retail supply chains. In this podcast, Jim Frome shares how retailers and suppliers are using scorecards to improve their margins and reduce the amount of inventory each must carry. By first understanding the baseline performance of the supply chain by product and by vendor, merchandisers and suppliers can co-develop plans to improve performance. The end goal for all trading partners is to reduce the amount of inventory they carry without worrying about losing sales. Mr. Frome will discuss how to measure key performance indicators (KPI), such as fill rates and on-time deliveries, capture the information needed from retailers or suppliers systems to monitor and analyze these KPIs, and leverage today’s vendor scorecarding tools to build collaboration and trust within the supply chain. Jim Frome SPS' Chief Strategy Officer Vendor Scorecarding Improves Supply Chain Collaboration and Reduces Inventories Vendor scorecarding is becoming more prevalent in today’s retail supply chains. In this podcast, Jim Frome shares how retailers and suppliers are using scorecards to improve their margins and reduce the amount of inventory each must carry. By first understanding the baseline performance of the supply chain by product and by vendor, merchandisers and suppliers can co-develop plans to improve performance. The end goal for all trading partners is to reduce the amount of inventory they carry without worrying about losing sales. Mr. Frome will discuss how to measure key performance indicators (KPI), such as fill rates and on-time deliveries, capture the information needed from retailers or suppliers systems to monitor and analyze these KPIs, and leverage today’s vendor scorecarding tools to build collaboration and trust within the supply chain. http://www.spscommerce.com/news_events/Podcasts/SPS%20Podcast%20Vendor%20Scorecarding_3.17.10.mp3 Wed, 7 Apr 2010 13:00:00 CST 5:45 EDI,SaaS,HostedEDI,B2BIntegration Today’s CPG suppliers are finding that POS data can improve their purchasing and inventory carrying decisions. In this podcast, Mr. Novak speaks to this growing trend in retail and how vendors can advance their existing demand planning process by synchronizing POS data from their numerous retail customers and integrating it into their existing Oracle, SAP or other demand planning system. The result is more timely information and an improved demand plan. David Novak, SPS' Executive Vice President of Business Development Integrating POS Data into Your Demand Planning Process Today’s CPG suppliers are finding that POS data can improve their purchasing and inventory carrying decisions. In this podcast, Mr. Novak speaks to this growing trend in retail and how vendors can advance their existing demand planning process by synchronizing POS data from their numerous retail customers and integrating it into their existing Oracle, SAP or other demand planning system. The result is more timely information and an improved demand plan. http://www.spscommerce.com/news_events/Podcasts/SPS%20Podcast%20Demand%20Planning.mp3 Fri, 26 Mar 2010 16:00:00 CST 3:55 EDI,SaaS,HostedEDI,B2BIntegration As retailers and suppliers minimize inventories across the supply chain, one input that is increasing in use is retailers’ Point-of-Sale data that can be used by consumer goods organizations’ sales and supply chain departments to improve their decision making. In this podcast, David Novak shares how this type of supply chain intelligence can improve an organization’s visibility to inventory across multiple retail customers. SPS’ Trading Partner Intelligence collects POS data across retailers and provides an aggregated view by location, item and more. This information is especially useful to sales departments during new product introductions, as well as those managing seasonal items or items with a high cost of return goods. David Novak, SPS' Executive Vice President of Business Development POS Data Analysis Improves Inventory Management and Optimization As retailers and suppliers minimize inventories across the supply chain, one input that is increasing in use is retailers’ Point-of-Sale data that can be used by consumer goods organizations’ sales and supply chain departments to improve their decision making. In this podcast, David Novak shares how this type of supply chain intelligence can improve an organization’s visibility to inventory across multiple retail customers. SPS’ Trading Partner Intelligence collects POS data across retailers and provides an aggregated view by location, item and more. This information is especially useful to sales departments during new product introductions, as well as those managing seasonal items or items with a high cost of return goods. http://www.spscommerce.com/news_events/Podcasts/SPS%20Podcast%20Inventory%20Mgmt_3.2.10.mp3 Thurs, 4 Mar 2010 13:00:00 CST 4:53 EDI,SaaS,HostedEDI,B2BIntegration In the past year, the adoption of the Advance Ship Notice (ASN) by grocers and their supply chains grew by more than 40%. In this podcast, SPS’ Jim Frome explores the market condition driving this growth, the advantages the ASN provides to the grocery retailer, and tips on how to successfully roll out the the ASN to a vendor community. While the grocery industry has typcially lagged behind other retail sectors in its use of the ASN, this market segment is catching up quickly due to advanced technology and competitvie pressure. The good news for grocers is that most of their suppliers are now equipped with EDI systems that can create and deliver an ASN, a dramatic shift from a few years ago, and many are already doing ASNs with customers in another retail segment Jim Frome SPS' Chief Strategy Officer Grocery Retailers Adopt the ASN for Improved Inventory Management and to Remain Competitive In the past year, the adoption of the Advance Ship Notice (ASN) by grocers and their supply chains grew by more than 40%. In this podcast, SPS’ Jim Frome explores the market condition driving this growth, the advantages the ASN provides to the grocery retailer, and tips on how to successfully roll out the the ASN to a vendor community. While the grocery industry has typcially lagged behind other retail sectors in its use of the ASN, this market segment is catching up quickly due to advanced technology and competitvie pressure. The good news for grocers is that most of their suppliers are now equipped with EDI systems that can create and deliver an ASN, a dramatic shift from a few years ago, and many are already doing ASNs with customers in another retail segment http://www.spscommerce.com/news_events/Podcasts/SPS%20ASN%20Podcast_2.10.mp3 Wed, 10 Feb 2010 13:00:00 CST 6:51 EDI,SaaS,HostedEDI,B2BIntegration Retail expert David Verette from SPS Commerce explores how hundreds of retailers are effectively providing Point of Sale data to their vendors through third party hosted analytic services. Compared to retailer portals these SaaS services provide vendors with a more comprehensive view of their supply chain across multiple retail customers and retailers can provide the same information to vendors at lower cost. Todays vendors are proactively looking for these types of solutions to effectively use their retail customers POS data to improve their vendor performance. David Verette SPS' Retail Expert Beyond Portals, How Retailers Are Delivering POS Data and Analytics to Their Vendors for Improved Performance. Retail expert David Verette from SPS Commerce explores how hundreds of retailers are effectively providing Point of Sale data to their vendors through third party hosted analytic services. Compared to retailer portals these SaaS services provide vendors with a more comprehensive view of their supply chain across multiple retail customers and retailers can provide the same information to vendors at lower cost. Todays vendors are proactively looking for these types of solutions to effectively use their retail customers POS data to improve their vendor performance. http://www.spscommerce.com/news_events/Podcasts/SPS%20Dec%202%20podcastv2.mp3 Tue, 15 Dec 2009 13:00:00 CST 5:38 EDI,SaaS,HostedEDI,B2BIntegration Jim Frome SPS' Chief Strategy Officer shares why todays retailers and suppliers expect their international trading partners including sourcing companies and factories to deliver the same level of visibility and information on import orders as those fulfilled domestically. This podcast discusses how companies can quickly and cost effectively achieve this level of B2B integration using todays SaaS solutions. Suppliers can now connect with global partners in Asia with ease with EDI services that address the unique needs of global data integration including data filtering document forwarding and security. Jim Frome SPS' Chief Strategy Officer Visibility to Import Orders is Expected by Retailers and Easier Than You Think. Jim Frome SPS' Chief Strategy Officer shares why todays retailers and suppliers expect their international trading partners including sourcing companies and factories to deliver the same level of visibility and information on import orders as those fulfilled domestically. This podcast discusses how companies can quickly and cost effectively achieve this level of B2B integration using todays SaaS solutions. Suppliers can now connect with global partners in Asia with ease with EDI services that address the unique needs of global data integration including data filtering document forwarding and security. http://www.spscommerce.com/news_events/Podcasts/Nov%2018%202009%20Podcast%20-%20Frome%20-%20Imports.mp3 Wed, 18 Nov 2009 13:00:00 CST 8:32 EDI,SaaS,HostedEDI,B2BIntegration David Novak, SPS' Executive Vice President of Business Development, shares how today's 3PLs can better position themselves to acquire new business by leveraging Software-as-a-Service (SaaS) or outsourced supply chain services to broaden their offerings. SaaS solutions, such as EDI, provide also proven capabilities at predictable costs to ensure that logistics providers can extend a competitive bid while still ensuring a profit. David Novak, SPS' Executive Vice President of Business Development 3PLs Should Leverage SaaS Services to Differentiate Themselves and Acquire More New Business. David Novak, SPS' Executive Vice President of Business Development, shares how today's 3PLs can better position themselves to acquire new business by leveraging Software-as-a-Service (SaaS) or outsourced supply chain services to broaden their offerings. SaaS solutions, such as EDI, provide also proven capabilities at predictable costs to ensure that logistics providers can extend a competitive bid while still ensuring a profit. http://www.spscommerce.com/news_events/Podcasts/7.8.09%20SPS_3PL%20Podcast.mp3 Mon, 31 Aug 2009 13:00:00 CST 5:51 EDI,SaaS,HostedEDI,B2BIntegration SPS' Chief Strategy Officer, Jim Frome, explores why dozens of retailers are choosing to launch vendor enablement programs during this down economy. Retailers need to make their supply chains more efficient by better connecting with their trading partners. Unfortunately, these programs are not easy to execute internally so many look to SaaS providers, like SPS, to manage it on their behalf using their trained staff, proven best practices, and existing relationships with numerous suppliers. Jim Frome SPS' Chief Strategy Officer Retailers Look to Vendor Enablement Programs to Drive New Supply Chain Efficiencies. SPS' Chief Strategy Officer, Jim Frome, explores why dozens of retailers are choosing to launch vendor enablement programs during this down economy. Retailers need to make their supply chains more efficient by better connecting with their trading partners. Unfortunately, these programs are not easy to execute internally so many look to SaaS providers, like SPS, to manage it on their behalf using their trained staff, proven best practices, and existing relationships with numerous suppliers. http://www.spscommerce.com/news_events/Podcasts/6.29.09%20sps%20commerce%20-%20Jim%20Frome%20on%20enablement.mp3 Wed, 1 Jul 2009 13:00:00 CST 6:15 EDI,SaaS,HostedEDI,B2BIntegration SPS' President and CEO, Archie Black, discusses the company's recent growth and why SaaS services are so attractive to retailers in today's down economy. Today's retailers are realizing the efficiencies SPS' services provide today and in the future as they respond to market changes when the economy turns. Archie Black SPS Commerce CEO What is Driving SPS Commerce's Growth in a Challenging Retail Economy. SPS' President and CEO, Archie Black, discusses the company's recent growth and why SaaS services are so attractive to retailers in today's down economy. Today's retailers are realizing the efficiencies SPS' services provide today and in the future as they respond to market changes when the economy turns. http://www.spscommerce.com/news_events/Podcasts/SPSCEOPodcast.mp3 Mon, 15 Jun 2009 13:00:00 CST 4:59 EDI,SaaS,HostedEDI,B2BIntegration