Ship to Customer

Sometimes, it is best to have your suppliers ship their products directly to your customers without going through a distribution center or store. Many retailers use the ship to consumer model to manage orders from catalogs or web storefronts. However, successful implementation of an "inventory-less" environment creates unique challenges for you and your vendor community. SPS' Ship to Consumer solution improves your control over logistics, branding, and customer support.

Ship to Customer diagram
  1. Supplier Provides Retailer On-Going Inventory Information
  2. Consumer Places Order with Retailer
  3. Retailer Places Low Volume Order with Supplier
  4. Supplier Ships to Consumer
  5. Supplier Provides Retailer On-Going Order Information
  6. Retailer Provides Consumer On-Going Order Information

The SPS Commerce Ship to Consumer Solution provides:

  • Improved Customer Service
    You can fulfill orders faster with an electronically-enabled supply chain. Your customers can even track the status of their orders using interactive order status information.
  • Lower Costs
    Less inventory saves you costs across your distribution network.
  • Greater Order Visibility Accurate, up-to-date inventory and order status information is provided by SPS.
  • Flexible Billing Options Direct customer billing and vendor supplied invoicing are included in SPS hosted service.
  • Feature-Rich Capabilities
    • Consolidator integration
    • Branded logo barcode labels and packing slips
    • Customized order notification
    • Resend invoice
    • Credit invoice / adjustments
  • Flexibility for Maximum Vendor Compliance Our non-exclusive process and multiple options for electronic document exchange ensure rapid vendor compliance.



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